Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
7.2/10
Very good
Rooms
7.3
Location
8.3
Service
9.0
Dining
8.0
Guest reviews
7.2/10
based on 3 reviews
8.2
8.2/10 based on 2151 reviews
Russell
United Kingdom,
March
2024
7.8/10
The hotel rooms are clean but require a little maintenance with occasional rust spots. They are comfortable, but don't live up to the main hotel standards. The service is fantastic with attentive staff, especially the young lady at check-in. The location is great for university visits and events around Loughborough, although a bit soulless. The dining experience offers varied choices and cooked-to-order options. Overall, the hotel provides good value for money, especially for business visits to the uni campus.
Rooms
7.0
The rooms are clean and comfortable but require a little maintenance.
Service
9.0
The staff is fantastic, always greeting guests and very attentive.
Location
8.0
The location is great for university visits and events around Loughborough.
Dining
8.0
The dining experience offers varied choices and cooked-to-order options.
Facilities
7.0
The hotel facilities are good overall.
David
United Kingdom,
October
2023
7.8/10
The hotel's rooms were good, clean, and bright with all basic essentials expected, but could have been a bit cleaner. It was extremely hot throughout the stay, requiring desk fans to be on all night. One fan did not work correctly, and cleanliness fell below the standards for a 4-star hotel. The car park was convenient.
Rooms
7.0
The rooms were bright and had all the essential amenities, but cleanliness could have been better.
Service
9.0
The staff were extremely friendly and helpful, making our stay welcoming. They even provided maps and a planner for our activities.
Location
8.0
The location was fantastic for visiting my daughter at Uni right on campus. It was ideal for the conference I attended.
Dining
8.0
The dining experience was good with fresh fruit and a good selection of items. It was a pleasant surprise to find such a gem near a motorway.
Facilities
7.0
Overall, the facilities were satisfactory to meet our needs during the stay.
Bobby
United Kingdom,
June
2023
8.6/10
I had a fantastic stay at the hotel! The rooms were spacious, beautifully decorated, and exceptionally clean, providing us with extra seating space. However, the rooms in the annex building were not as good as the main building, a bit noisy with a clunky heating system. The warmth was satisfying, although the fan was a nice touch.
Rooms
8.0
The rooms were spacious, beautifully decorated, and exceptionally clean. The extra seating space was a nice touch.
Service
9.0
The service was wonderful! The small details like toasting under a grill for special dietary needs really made a difference. The staff was very welcoming, friendly, and helpful.
Location
9.0
The location was spot on, right in the middle of the University area and easy to find off the motorway. It's perfect for parents visiting the Uni or exploring the town, with a nice outside area to relax in.
Dining
8.0
The dining experience was excellent with good vegetarian options. However, it would be nice to see cheaper breakfast options for those looking for a lighter meal. The French pastries were a great treat!
Facilities
9.0
The hotel facilities were great, catering well to guests' needs. The relaxing ambiance and amenities provided enhanced the overall stay.